Refund Policy
Last updated: June 20, 2025
At BestPhoto, every image and video generation runs on GPU compute that we pay for the moment you press generate. Because these costs are incurred immediately and cannot be recovered, we operate a strict refund policy. Please read it carefully before purchasing.
Try Before You Pay
You never have to pay to find out what our results look like. Our free tools let you make generations without any payment, and the only difference from paid results is a watermark. The image or video you see for free is the same output you get after paying. We encourage you to try the free generations first and only purchase once you are happy with the quality. Because you can fully evaluate our output before spending anything, refunds after purchase are limited to the conditions below.
Refund Eligibility
A payment is eligible for a refund only if both of the following conditions are met:
- The refund is requested within 7 days (1 week) of the payment date.
- No image or video generations have been made on your account after the purchase.
If either condition is not met, the payment is final and non-refundable.
No Refunds After 1 Week
Refund requests made more than 7 days after the payment date will not be accepted, regardless of whether the purchased credits have been used. Please review your purchase promptly after payment.
No Refunds After Use
Once you generate any image or video after a purchase, that purchase is considered consumed and is no longer refundable, even if the request is made within the 7 day window. This applies regardless of how many credits remain on your account, and regardless of whether you are satisfied with the results. AI generation is a creative process and specific outcomes are not guaranteed.
By starting a generation, you expressly agree that we begin performing the service immediately and you acknowledge that you lose any statutory right of withdrawal once performance has begun.
Subscriptions
Subscription renewal payments follow the same rules as any other payment: a renewal is refundable only if you request the refund within 7 days of the renewal charge and no image or video generations have been made after that charge. Turning off auto-renewal stops future charges but does not entitle you to a refund of past charges or of unused credits from the current billing period.
Unused Credits
Credits have no cash value and cannot be exchanged for money. Unused credits are not refundable outside the eligibility conditions above, and expire as described at the time of purchase.
Chargebacks
If you believe a charge is incorrect, please contact us before disputing it with your bank or card provider. Accounts that file chargebacks on legitimate charges may be suspended and blocked from making future purchases.
How to Request a Refund
To request a refund, email us at [email protected] from the email address on your account within 7 days of the payment. Include your payment receipt or invoice number. We will verify the eligibility conditions above and, if your request qualifies, issue the refund to your original payment method within 5 to 10 business days.
If you have any questions about this policy, please contact our Support team before making a purchase.